Mobile & Desktop
The same encryption, data-protection rules and privacy standards apply whether you access ep92 on your phone, tablet or computer. No shortcuts.
LEGAL REFERENCE
How We Keep Your Account Safe
Your privacy matters to us. We explain exactly how ep92 collects, stores and protects your personal information — from the moment you open an account through every deposit...
Encrypted account accessSecure payment processingNo data sharing to third parties
What This Privacy Policy Covers
This privacy policy applies to your ep92 account and all interactions across our platform where local law permits. We collect information you provide directly — name, email, phone, address — and information from your activity, including device data, login history and transaction records. Your JazzCash, Easypaisa, SadaPay and Raast payment details are encrypted and never stored in plain text on our servers.
We use this data to verify your identity, process withdrawals, prevent fraud and improve your account experience. We do not sell or lease your personal information to marketing agencies or data brokers.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PRIVACY QUESTIONS
Get Help With Your Data
Team online
Email Support
Contact our privacy team at [email protected] to request access to your personal data, ask about our retention practices or file a data-related concern. We respond within 48 hours during business days.
Account Settings
Update your personal information, review your login history and manage communication preferences directly inside your account dashboard. Changes take effect immediately.
Legal Queries
For formal data-subject requests under applicable law, send written notice to our compliance team. We verify your identity and respond within the timeframe required by your jurisdiction.
SECURITY STANDARDS
How We Earn Your Trust
SSL Encryption
All data transmitted between your device and ep92 servers uses industry-standard TLS 1.3 encryption. Account login, payment details and personal information are protected in transit and at rest.
Password Security
We store passwords using bcrypt hashing with salt — we never see your actual password. Two-factor authentication is available for extra account protection if you enable it.
Payment Isolation
Your JazzCash, Easypaisa, SadaPay and Raast payment credentials are processed through PCI-DSS compliant gateways. We do not retain full card or wallet numbers after transactions complete.
Access Controls
Our staff can only view account data when you contact support or when fraud detection systems flag unusual activity. All staff access is logged and audited regularly.
Data Retention
We keep your account information for the duration of your membership plus five years after closure for regulatory compliance. Deleted accounts are purged from backups after 90 days.
Fraud Prevention
We monitor transactions for suspicious patterns — unusual login locations, rapid withdrawals, account takeover attempts. Your account is locked automatically if we detect risk.
CONSISTENT APPROACH
Our Privacy Commitment Across Platforms
Live Casino Sessions
Video streams are not recorded by us; your chat messages in live tables are logged for 30 days only. Stream data is deleted after your session ends.
Sportsbook Bets
Betting history and odds selections are retained in your account for settlement and dispute resolution. We never share your betting preferences with third parties.
Slot Room Logs
Your play history in slot lobbies is stored to calculate rewards and verify fair play. Spin outcomes are cryptographically sealed and auditable by your request.
Withdrawal Records
JazzCash, Easypaisa, SadaPay and Raast withdrawal requests are logged with timestamps and confirmations. We keep these records for seven years for regulatory compliance.
Account Closure
When you close your account, we anonymise your data within 30 days. Identifiers are removed; aggregated play data may be retained for statistical analysis only.
Cookie Policy
We use cookies only for login persistence and fraud detection. No tracking cookies are set for advertising. You can disable non-essential cookies in your browser settings.
What Defines Our Privacy Approach
Transparency First
We explain in plain language how your data flows through ep92. No hidden clauses. This policy is updated whenever our practices change, and we notify you via email.
Minimal Collection
We ask only for information we actually need — your name, email, phone and address for account verification and withdrawals. We do not request unnecessary details.
Pakistan-First Processing
Your data is processed according to Pakistani law where applicable. For international players, we comply with GDPR and local statutes. No data is transferred to high-risk jurisdictions.
Your Rights Respected
You can request a copy of your data, correct errors in your profile, or ask us to delete your account. We respond to formal requests within 30 days in most cases.
Third-Party Limits
We share data only with payment processors and fraud-prevention partners under strict confidentiality agreements. No data sales. No marketing lists.
Incident Response
If we detect unauthorised access or a data breach, we notify affected accounts within 24 hours and advise on account recovery. We maintain cyber-liability insurance.
Privacy Policy Questions Answered
No. We do not sell, lease or trade your personal information to any third party for marketing, advertising or commercial purposes. Your data is used only to operate your account, process payments and prevent fraud.
We retain withdrawal records for seven years to comply with financial regulations and tax reporting. Your full transaction history is visible in your account dashboard at any time.
No. Payment credentials are tokenised and encrypted at the payment gateway. We store a reference token only, never your full payment details. Your JazzCash and Easypaisa accounts remain protected.
Yes. Email [email protected] to request account closure. We anonymise your data within 30 days and delete it from active systems. Regulatory records are kept for seven years then purged.
Inactive accounts remain in our system indefinitely unless you request closure. Your data is protected by the same encryption and security measures as active accounts. You can log in anytime to reactivate.
No. Our cookies serve only to keep you logged in and detect fraud. We do not use tracking pixels or cross-site cookies for advertising. You can disable all non-essential cookies in your browser.
Only authorised support staff can view your data when you contact us or when fraud systems flag risk. All staff access is logged and audited monthly. You can request an access log anytime.